Shipping & Returns
All products are handcrafted in our in-home lab with great care, attention to detail and you in mind. We currently have a 2 - 7 business day processing period for all orders. Processing includes handcrafting your purchased product(s) and packaging for shipping.
Shipping time does not include our processing time. Shipping takes 1 – 5 business days. Orders are shipped Monday thru Thursday, excluding Holidays. Orders may take up to 2 weeks to ship.
Once your order is shipped you will receive an email with tracking information. If you do not receive a tracking email, please email us at firstname.lastname@example.org with your order number and we will send it to you.
All sales are final. We will gladly replace your product if it is damaged or defective within 14 days of delivery. Because we are a small company we cannot cancel or modify orders after payment confirmation.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.
Late or missing refunds (if applicable)
If you haven’t received your refund, first check with your financial institution; it may take some time before your refund is officially posted by your financial institution. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: TrinJoeChris Designs, 35 Duke Street, #975, Prince Frederick, MD 20678, United States.
To return your product, please send an email to email@example.com, to initiate a return.